Refund Policy

Effective date: October 9, 2026

We want our Faith Alive resources to serve you well. If a digital product you bought from us isn't right for you, email us within 14 days of your purchase and we'll refund it, even if you have already downloaded it. You don't need to give a reason.

How to request a refund

Email core2lifeproducts@gmail.com and include:

• The email address you used at checkout.
• The product name.
• The purchase date. A Stripe receipt, if you have one, also helps.

How refunds are paid

• We refund the full purchase price to your original payment method through Stripe. We charge no fees.
• Once we issue the refund, your bank or card issuer usually takes 5–10 business days to show it.

What happens to your download

When a purchase is refunded, its download link stops working. We ask that you delete any copies you downloaded.

After 14 days

After the 14-day window, purchases generally can't be refunded. Please still contact us if something went wrong. For example, a file won't open, the product isn't what its page described, or you were charged twice. We'll make it right with a fix, a replacement, or a refund.

Free samplers

Samplers are free, so there's nothing to refund.

Billing questions

If you see a charge you don't recognize or have any billing concern, please email us before filing a dispute with your bank. We can usually resolve it faster. If a payment is disputed, its download link stops working.

Your legal rights

Nothing in this policy limits any rights you have under applicable consumer-protection law.